Position - Customer Service Executive / Sr.Customer Service Executive
Department - Customer Support
Location - Multiple Location
Eligibility - Graduation
Experience - Minimum 2-4 years of work experience. (If you are fresher you can Apply)
Company Details and Overview
Vistara, officially known as Tata SIA Airlines Limited, is an Indian full-service airline that was founded in 2013 as a joint venture between Tata Sons and Singapore Airlines. The airline commenced its operations in January 2015 and has since become a prominent player in the Indian aviation industry.
Here are some key points about Vistara
- Ownership: Vistara is a joint venture between Tata Sons, one of India's oldest and largest conglomerates, and Singapore Airlines, one of the world's leading airlines.
- Hubs and Operations: The airline has its primary hub at Indira Gandhi International Airport in Delhi and operates flights to various domestic and international destinations.
- Fleet: Vistara operates a modern fleet of Airbus A320 and Boeing 787 Dreamliner aircraft. The airline has been gradually expanding its fleet to enhance its route network and services.
- Services: Vistara positions itself as a full-service carrier, offering services that include in-flight entertainment, meals, and a choice of cabin classes (Economy, Premium Economy, and Business Class).
- Routes: Initially, Vistara started with domestic routes, connecting major cities across India. Over time, the airline has expanded its network to include international destinations.
- Awards: Vistara has received several awards for its services, including recognition for being the best full-service airline in India. The airline has focused on providing a premium travel experience to its passengers.
- Partnerships: Vistara has formed partnerships with other airlines and service providers to enhance its offerings. For example, it is part of the Tata group, which has a significant presence in various industries.
- Expansion Plans: Like many airlines, Vistara has plans for future expansion, both in terms of its domestic and international routes. The airline aims to strengthen its position in the Indian aviation market.
It's worth noting that the information provided here is based on my knowledge cutoff date of January 2022, and there may have been developments or changes in Vistara's operations since then.
Vistara Hiring Customer Service Executive Team - Job Purpose
To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.
Vistara - Roles And Responsibilities
- Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures.
- Ensure that Vistara upholds high standards of customer service delivery based on guidelines set out by Ground Services Department and Station Management.
- Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction.
- Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification.
- Other duties and projects which may be assigned from time to time.
Skills and Qualification
- Good Communication Skills.
- Willingness to work in shifts.
- Possess an aptitude for customer service.
- Amadeus knowledge shall be an added advantage.
- Graduate from a recognized university.
Note - All Vistara employees are required to be fully vaccinated against COVID-19.
Vistara Hiring Customer Service Executive - Hiring Process.
- Application Submission.
- Screening Round.
- Assessment Round.
- Final Interview.
- Background Verification & Document Verification.
- Job Offer Letter.
- Onboarding.
Apply Link For Executive Role
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Apply Link For Senior. Executive Role
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Others Important Links
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