IndiGo (InterGlobe Aviation Ltd) is hiring Executive - Customer Experience

About IndiGo (InterGlobe Aviation Ltd)

In the dynamic realm of aviation, one name has consistently risen above the clouds, establishing itself as a symbol of reliability, efficiency, and success – IndiGo. Since its inception in 2006, this Indian airline has not only transformed air travel in the country but has also become a global benchmark for excellence. Let's delve into the unique story and distinctive features that have propelled IndiGo to the zenith of the aviation industry.

The Birth of IndiGo

Founded by Rahul Bhatia and Rakesh Gangwal, IndiGo took its first flight on August 4, 2006. The airline's vision was clear – to provide a hassle-free and affordable flying experience to millions of Indians. IndiGo's journey began with a single aircraft and a commitment to punctuality, a philosophy that would become synonymous with the airline.

Pioneering Operational Excellence in IndiGo 

At the core of IndiGo's success lies its commitment to operational excellence. The airline has consistently maintained one of the highest on-time performance records globally, earning it the title of the 'most punctual airline' in India. This dedication to efficiency not only ensures customer satisfaction but also optimizes resources, contributing to the airline's financial sustainability.

Fleet Modernization and Expansion

IndiGo's fleet strategy has been a key driver of its success. The airline operates a young and fuel-efficient fleet, primarily consisting of Airbus A320neo and A321neo aircraft. This modernization not only reduces environmental impact but also enhances cost-efficiency, allowing IndiGo to offer competitive fares. The airline's strategic expansion into international markets further solidifies its position as a global player.

Customer-Centric Approach

IndiGo's success is not solely attributed to its operational prowess; it also stems from its customer-centric approach. The airline has redefined the passenger experience by focusing on simplicity, transparency, and reliability. From hassle-free booking processes to customer-friendly cancellation policies, IndiGo ensures that every step of the journey is as seamless as possible.

Innovative Business Model

IndiGo's success can be attributed to its innovative business model, which revolves around a low-cost carrier (LCC) strategy. By optimizing operational efficiency, minimizing turnaround times, and adopting a single aircraft type, IndiGo has been able to keep its operating costs low. This, in turn, allows the airline to pass on the cost benefits to passengers, making air travel more accessible to a broader segment of the population.

Challenges and Resilience

Despite its remarkable success, IndiGo has faced challenges typical of the aviation industry, including fluctuating fuel prices, regulatory hurdles, and global crises. However, the airline's resilience and adaptability have enabled it to weather these challenges successfully, emerging stronger each time.


IndiGo's journey from a fledgling airline in 2006 to a dominant force in the global aviation industry is a testament to its unique blend of operational excellence, customer focus, and innovative business strategies. As IndiGo continues to soar to new heights, it not only reflects the success of a single airline but also mirrors the incredible growth and potential of India's aviation sector. IndiGo's story is an inspiration for aspiring entrepreneurs and a beacon of excellence in the vast skies of the aviation world.

 Job Description - IndiGo (InterGlobe Aviation Ltd) is hiring Executive Customer Experience

        Functional Responsibilities

    • Respond to customer's complaints and queries over the call & emails
    • Outcall customers to provide the best resolution.
    • You Have to Coordinate with other departments - especially the Airport, call center, and finance departments to resolve their queries.
    • customer complaints and queries and provide the best resolution to customers.
    • Responding to the high volume of customer queries, and complaints in a Polite way.

        Behavioural competency

    • Eagerness to learn
    • Time management
    • Great team player
    • Customer-centric approach

        Skills Required

    • Excellent communication skills 
    • Excellent English and Hindi language skills are required both verbal and written.
    • Good typing skills

        Minimum Eligibility

    • The candidate should have completed Graduation.
    • Must-Have Prior work experience in the email process.
    • Must have Prior experience in customer grievance handling.
    • candidate must be comfortable with rotational shifts and rotational week off.

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