Skill required: Query Management - Service Desk Voice Support
Designation: Customer Service Associate (Job No. 308561)
Job Location: Noida
Qualifications: Any Graduation
Years of Experience: 0 to 1 years (Freshers Are Eligible)
Accenture Company Profile and Overview
- Accenture is a global professional services company that provides a wide range of services and solutions in strategy, consulting, digital, technology, and operations. The company operates in various industries, including technology, communications, financial services, health and public service, products, and resources.
- Founding and Headquarters: Accenture was originally founded as Andersen Consulting in 1989 as a separate entity from the accounting firm Arthur Andersen. In 2001, it officially adopted the name Accenture. The company's headquarters are in Dublin, Ireland.
- Global Presence: Accenture operates in more than 200 cities across 51 countries, serving clients in virtually every industry.
- Services: The company offers a broad range of services, including management consulting, technology services, and outsourcing. They help clients improve their performance and create sustainable value for their stakeholders.
- Industry Focus: Accenture serves clients in various industries, including technology, communications, financial services, health and public service, products, and resources.
- Innovation and Technology: Accenture places a strong emphasis on innovation and technology. They work with clients to implement digital solutions, adopt emerging technologies, and navigate the challenges of the digital era.
- Workforce: Accenture has a diverse and global workforce, comprising professionals with expertise in various fields, including consulting, technology, strategy, and industry-specific domains.
- Corporate Citizenship: The company is involved in various corporate social responsibility initiatives, focusing on education, skills development, and environmental sustainability.
- Clientele: Accenture's clients range from large multinational corporations to government agencies and non-profit organizations.
- It's important to note that specific details about Accenture's operations, services, and organizational structure can change over time. For the latest and most accurate information, it is recommended to visit Accenture's official website or contact the company directly.
Accenture Hiring Customer Service Associate - Roles And Responsibilities
The responsibilities of an advisor as a customer service associate include- Assisting customers end-to-end with queries related to billing, package, and technical support.
- Personalizing conversations with customers.
- Managing productivity effectively.
- Displaying strong communication skills.
- Creating sales opportunities during interactions.
- Display attention to detail.
- Demonstrate ownership of tasks.
- Be open to and embrace feedback.
Key skills required for the role
- Ability to multitask using different applications.
- Adherence to key compliance measures.
The Query Management team is accountable for
- Handling Inbound/Outbound calls.
- Providing e-mail/chat support to resolve customer issues.
The role is aligned with the Service Desk Voice Support team, which involves
- Performing day-to-day operations.
- Maintaining SLAs (Service Level Agreements).
- Resolving queries related to disputes.
- Coordinating with customers during the resolution process.
The team reviews service requests based on
- The predefined scope of support.
- Records, diagnoses, and troubleshoots customer-raised incidents.
Additionally, the team manages unplanned interruptions to
- Restore normal service operations as quickly as possible for voice interactions.
Skills Required for Customer Service Associate - Accenture
- Demonstrates resilience and flexibility in various work scenarios.
- Excels under pressure, showcasing the ability to perform effectively in challenging situations.
- Exemplifies strong problem-solving skills, addressing issues with a proactive approach.
- Exhibits meticulous attention to detail, ensuring precision in all tasks and processes.
- Establishes robust client relationships, fostering trust and satisfaction.
- Showcases strong customer service skills with a focus on personalized interactions.
- Proficient in verbal English language communication, ensuring effective and clear expression.
- Successfully manages multiple tasks using diverse applications and tools.
- Possesses analytical and problem-solving prowess, contributing to efficient issue resolution.
- Collaborates seamlessly with other support teams, emphasizing teamwork and timely issue resolution.
- Takes ownership of the entire customer journey, ensuring swift and accurate issue resolution.
- Operates on a flexible schedule aligned with business needs, showcasing adaptability.
- Maintains discipline and punctuality, essential for a results-driven and customer-focused environment.
- Displays a positive attitude, contributing to a constructive and collaborative work environment.
- Quick learner, adapting swiftly to new challenges and acquiring new skills as needed.
- Demonstrates a commitment to high standards of performance, driving results effectively.
Accenture Hiring Process For Customer Service Associate
1. Online Application: Start by searching for Customer Service Associate positions on Accenture's official careers website or other job portals. Submit your resume and fill out the online application form.
2. Resume Review: Accenture's recruitment team will review your resume to assess your qualifications and experience.
3. Assessment: Depending on the role, you may be required to complete online assessments, which could include aptitude tests, situational judgment tests, or other relevant assessments.
4. Initial Interview: If your application is shortlisted, you may be invited for an initial interview. This could be conducted over the phone or through video conferencing. Expect questions related to your background, experience, and your interest in the role.
5. Technical/Behavioral Interview: You might have one or more interviews where you'll be asked about your technical skills, problem-solving abilities, and how you handle customer service scenarios. Behavioral questions may also be included to assess your fit within the company culture.
6. Hiring Manager Interview: A conversation with a hiring manager may be part of the process. This interview may delve deeper into your experience and how it aligns with the needs of the role.
7. Reference Check: The company may contact your previous employers or references to verify your work history and qualifications.
8. Offer: If you successfully pass all stages of the hiring process, you may receive a job offer. This will include details about the position, compensation, and other relevant information.
Please note that the specific details of the hiring process can vary based on the region, the level of the position, and other factors. For the most accurate and up-to-date information, it's recommended to check Accenture's official careers website or contact their HR department directly.
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