Position - OPS SUP Analyst - Operation Support Analyst
Location - Chennai - India (Onsite/Remote - Depend on Interview)
Type - Full Time
Salary - 3-6 LPA
Company Details and Overview
Name: Citigroup Inc.
Founded: Citigroup has its roots in the formation of Citibank in 1812 and the merger of Citicorp and Travelers Group in 1998.
Headquarters: New York City, United States.
Key People: Jane Fraser: CEO
John C. Dugan: Chairman of the Board
Business Segments: Citi operates in various segments, including,
- Institutional Clients Group: Serving corporations, governments, and institutional investors with a range of financial products and services.
- Global Consumer Banking: Providing banking and financial services to consumers, including retail banking, credit cards, and loans.
- Corporate/Other: This segment includes certain unallocated costs, global staff functions, and the Treasury.
Global Presence: Citi has a significant global presence with operations in numerous countries. It has been recognized as one of the largest and most diversified financial services organizations in the world.
Services: Citi offers a wide range of financial products and services, including banking, wealth management, investment banking, credit cards, and various other financial solutions for individuals, businesses, and institutions.
Notable Points: Citi has a long history and has played a crucial role in the development of the modern banking industry. The company faced challenges during the 2008 financial crisis, leading to government intervention, but it has since recovered and adapted its business strategies.
Citi Hiring OPS SUP Analyst - Operational Roles
The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to Reconciliation and Resolution of General Ledger outages in coordination with the Operations - -Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Citi OPS Sup Analyst - Roles And Responsibilities
- Reconciliation and Resolution of General Ledger outages and supervise escalated issues, providing efficient and effective service to Citi’s clients
- Recommending new work procedures to help streamline operations
- Comprehensive knowledge of General Ledger Reconciliation / Research / Investigation process across multiple applications Communicate daily with management on productivity, quality, availability, and Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
- Assist with ongoing Lean and process improvement projects
- Update help content used by Knowledge Hub end users to service client inquiries, as needed
- Execute work assigned, including annual review certification and change requests Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval
- Monitor work progression ensuring completion of assignments by the requested due date
- Ensure consistent application of team process controls
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency.
Citi OPS Sup Analyst - Skills and Qualification
- 0-2 years of relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes
- Self-motivated and detail-oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
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